The information we collect depends on how you interact with us. You may provide information directly, or limited technical information may be collected when you use our website and connected services.
01Information We Collect
We may collect the following categories of information:
- Name, telephone number, email address, company name, and preferred contact method.
- Pickup location, destination, date, time, flight details, passenger count, luggage information, special requests, and other trip details.
- Reservation, quote, invoice, transaction, cancellation, and customer-service records.
- Messages, emails, telephone communications, form submissions, reviews, and information you voluntarily provide.
- Limited website and device data, such as IP address, browser type, pages viewed, referring page, approximate location, and cookie identifiers.
- Payment-related information handled by authorized booking and payment providers.
02How We Use Information
We may use personal information to:
- Respond to questions, quote requests, and transportation inquiries.
- Create, confirm, modify, dispatch, and complete reservations.
- Communicate pickup instructions, chauffeur details, delays, schedule changes, receipts, and service updates.
- Process payments, deposits, refunds, charge disputes, and accounting records.
- Provide customer support and address safety or service concerns.
- Maintain business, tax, insurance, licensing, and legal records.
- Operate, secure, troubleshoot, and improve our website and services.
- Prevent fraud, misuse, unauthorized access, or other harmful activity.
03How Information Is Shared
US Limo Company does not sell customer personal information for money. We may disclose only the information reasonably necessary for the following purposes:
| Recipient | Why Information May Be Shared | Examples of Information |
|---|
| Assigned chauffeurs and authorized transportation partners | To coordinate and perform a requested trip, including affiliate service when necessary. | Passenger name, contact number, pickup and destination details, schedule, luggage, and service notes. |
| Booking, payment, hosting, communications, analytics, and security providers | To support reservations, payments, website operation, email, telephone service, fraud prevention, and technical performance. | Contact, reservation, transaction, device, and website-use data as needed for the provider’s service. |
| Hotels, airports, cruise terminals, venues, or travel contacts | To coordinate a pickup, meeting location, manifest, access requirement, or service requested by the customer. | Name, arrival or departure details, pickup instructions, and limited trip information. |
| Government, law enforcement, insurers, attorneys, or other authorized parties | To comply with law, legal process, licensing, insurance requirements, investigations, or the protection of rights and safety. | Information relevant to the request, claim, incident, or legal obligation. |
Service providers and transportation partners are expected to use information only for the authorized business purpose and to handle it appropriately.
Payments and Booking Systems
Reservations and payments may be handled through third-party booking, invoicing, and payment platforms. Those providers may collect and process information under their own terms and privacy policies.
Payment information is used to authorize and complete transactions, address refunds or disputes, prevent fraud, and maintain financial records. The amount of payment information available to US Limo Company depends on the system and payment method used.
05Cookies and Website Analytics
Our website and service providers may use cookies, pixels, log files, and similar technologies to keep the website functioning, remember preferences, measure traffic, understand how pages are used, improve performance, and help protect forms from spam or abuse.
You may limit or delete cookies through your browser settings. Blocking essential cookies may affect website functions, forms, or reservation tools.
06Data Retention
We retain information for as long as reasonably necessary to provide services, maintain reservation and payment records, comply with tax, accounting, insurance, licensing, and legal obligations, resolve disputes, enforce agreements, and protect our business.
Retention periods vary based on the type of information, the purpose for which it was collected, and applicable requirements. Information that is no longer reasonably needed may be deleted, de-identified, or securely disposed of.
07Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.
No website, email system, telephone network, payment platform, or storage method can be guaranteed to be completely secure. Customers should avoid sending highly sensitive information through ordinary email or unsecured forms unless specifically requested through an authorized system.
When legally required, we will provide notice regarding qualifying security incidents in accordance with applicable law.
08Your Privacy Choices and Requests
Depending on the information involved and applicable law, you may contact us to:
- Ask what personal information we maintain about you.
- Request correction of inaccurate contact or reservation information.
- Request deletion of information that we are not required or permitted to retain.
- Ask questions about how information was collected, used, or disclosed.
- Opt out of optional promotional communications.
We may need to verify your identity before completing a request. Certain information may be retained when necessary for completed reservations, payment records, fraud prevention, safety, legal compliance, dispute resolution, or other legitimate business purposes.
Transportation confirmations, pickup instructions, receipts, and other messages directly connected to a reservation are service communications and may still be sent when necessary.
Children’s Privacy
Our website and transportation services are not directed to children under 13 for independent use. We do not knowingly collect personal information online directly from children under 13 without appropriate parental or guardian involvement.
A parent or guardian who believes a child provided personal information directly to us may contact us to request review or deletion.
10External Websites and Services
Our website may link to booking platforms, payment providers, social networks, maps, government resources, or other third-party websites. US Limo Company does not control the privacy or security practices of those independent services.
Review the privacy policy of any third-party website or platform before submitting personal information.
11Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our website, booking systems, transportation services, business practices, service providers, or legal requirements. The revised policy will be posted on this page with an updated revision date.
Your continued use of the website or services after an update means the revised policy applies to information collected after the new effective date, subject to applicable law.
